How Scrive helped Pleo

Now that Pleo’s integration with Scrive has been running for some time, they’ve seen a 33% increase in successfully onboarded customers in Denmark. With other national eIDs and a few independent ones already integrated into their systems, they’re confident this will continue to aid them in their growth across Europe.

“I just got the numbers in, and I can see that there are now 33 percent more who reach through our identification process because we could add a solution that helped us in the Danish market,” tells Paulo Unia, Senior Engineering Manager at Pleo.

Challenge - Compliance vs CX

Being digital and streamlined is built into Pleo’s DNA, so the idea of the business exploring e-signing and digital identity verification shouldn’t be surprising.

However, the initial reason for looking into a solution like Scrive was for more than just the purposes of further digitalization. Working within the world of fintech, Pleo is no stranger to compliance and regulation, so when new rules were introduced, forcing them to implement another layer of identification into their customer onboarding process, they went looking for the best solution to bridge this gap.

When looking for the right solution, one of the most important things for Pleo’s team was usability. It had to be intuitive enough that any user could pick it up and know how to use it immediately without slowing down the onboarding process while maintaining a high level of security.

Solution - eID Hub

Paulo Unia, Pleo’s Senior Engineering Manager, was part of looking into the technical side of the solution; once the compliance team had chosen Scrive as their preferred vendor and as a software engineer himself, Paulo had his fair share of questions.

“Daria from Scrive’s support team was super kind and patient, especially considering that as an engineer, I was very demanding”, says Paulo Unia. 

According to Paulo, Scrive’s eID Hub has become Pleo's last line of defense when unscrupulous individuals or bots try to hack the platform and start fraudulent accounts. Choosing the right product also came down to scalability. Pleo has grown rapidly for the past few years and is not looking to slow down. To keep up the customer acquisition rate, they inevitably need to expand to new markets, which can carry their challenges. With Scrive, however, Paulo sees a big part of this problem vanishing.

“Scrive makes my job so much easier! Having the ability to scale a growing number of countries with one integration rather than working on a new integration for weeks or months for each eID makes me crazy about the product,” informs Paulo Unia.

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